I use VPN for all my work to protect myself but can't connect to the Gemma AI and other Services

Gemma
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1

Hello everyONE,

I’m located in Europe, NL and DE and connect mostly via NORDVPN from the Netherlands or Germany but have often problems with google services with the login and or connecting.

Right now I wanted to use Gemma as I consider to sign up for a paid product service.
But again it seems that I’m blocked because of the VPN, could you pls elaborate on whats here google policies and how I can solve this without loosing my protection (eg. switching VPN off)?

I would be great to have a flawless experience with google services like for example right now AI and Gemma. I only can be a paying customer if the experience is flawless.

Also as pixel products owner I doubt it a lot, but OK I would love to give it a change here and looking forward to your answer and hopefully a general solution.

Thank YOU and kind regards,

Gem

3

Hi @Gem ,

Welcome to Google’s AI forum, Google’s policies on VPN usage are not typically about blocking VPNs in the traditional sense, but rather a result of their security and fraud detection systems. When you use a VPN, your internet traffic is routed through a server operated by the VPN provider. This means your requests to Google services are coming from an IP address that is not your own and is likely shared by many other VPN users.

Possible Solutions Without Losing Protection:

  1. Change VPN Server and Location: The IP address you’re using might be one that has been flagged or blacklisted by Google. Try switching to a different server location within the Netherlands or Germany, or even another nearby country. A different server will give you a different IP address, which might not be on Google’s blacklist. NordVPN has a large number of servers, so trying a few different ones is the most straightforward solution.

  2. Try a Different VPN Protocol: Some VPN services, including NordVPN, offer different connection protocols (e.g., OpenVPN, WireGuard, IKEv2). While NordLynx (NordVPN’s WireGuard-based protocol) is generally fast, switching to another protocol might resolve the issue if Google is targeting specific protocol traffic.

  3. Use Obfuscated Servers: Many premium VPN services offer obfuscated or stealth servers. These are designed to make your VPN traffic look like regular, unencrypted internet traffic, which can help bypass network restrictions and detection systems, like those used by Google. Check if NordVPN offers this feature and try connecting to one of those servers.

  4. Split Tunneling: NordVPN offers a feature called split tunneling. This allows you to choose which applications use the VPN connection and which do not. You could configure your browser or specific Google apps (like Gemma) to bypass the VPN while all other traffic remains protected. This is a compromise that allows you to use Google services flawlessly while keeping your other online activity private.

  5. Check for DNS Leaks: A DNS leak can reveal your real location, which can cause conflict with the VPN’s server location and confuse Google’s security systems. You can use an online tool to check for DNS leaks. If you find one, you can configure your VPN or device to use the VPN’s DNS servers exclusively

If you are trying to access Gemma model from Hugging Face or Kaggle you required to have a valid user account and a valid Hugging Face token to access the Hugging Face models to your local please visit the following page to access all the Gemma models or a Kaggle User name and Key to access Kaggle models to your local - ref. These Gemma models are open source and can also be accessed from GitHub repos.

Thanks.