Google Flow completely broken on my account - Ultra subscriber, account-specific bug, immediate fix required

Gemini API
1

I am a Google AI Ultra subscriber and Google Flow has been completely non-functional on my account for hours. Both image and video generation fail with “something went wrong” error every single time.

I have done extensive troubleshooting and identified this as an account-specific backend bug:

✓ Secondary Google account works perfectly on Flow (same device, same browser)
✓ Google Vids works normally on my main account
✓ Cleared cache, incognito, different browsers, disabled extensions, disabled hardware acceleration — all failed

This is NOT a browser issue. This is NOT a regional issue. This is a backend bug tied specifically to my account profile.

I am paying for Ultra and cannot use the service I am paying for. I have already submitted a Google One support ticket. I am requesting immediate engineering review of my account.

Please do not respond with generic troubleshooting steps — I have tried everything.

2

Hello @Mahmut_Alisir ,
Thanks for the report & apologies. We don’t believe this issue ever affected AI Studio / Gemini API. This is now confirmed as fixed in Flow.

3

I have been in the exact same situation for several days now, and I really don’t know what to do. I need help.

4

I can confirm this issue is still persisting (and has for a few days now) and seems to be specific to Nano Banana (all versions). Still able to get Imogen to work, but that’s about it.

5

It’s been four days and my issue still hasn’t been resolved. I’m thinking of canceling my subscription—it’s been a long time.