Gemini AI Inability to Function

For a special Easter gift to my daughter, I have been working on a special Gemini project for over three-weeks. Not a large project and it’s only a 30-second video. AI would say daily it’s working on the rendering but the video would never appear. Same promises and follow ups we got tired of hearing. I even submitted a ticket for a human in tech to help. That was two weeks ago and no response. Lost all credibility with Gemini!