Failed to access playground

My account used to access AI Studio and has an app created. Now I am redirected to “Available regions”. Age verification shows “Verification unavailable for this account”. The issue occurs on both desktop and mobile. How can I regain access to the existing project?

Hi @Renato_Gabriel_Lopes,

Redirection to “Available regions” occurs due to mandatory global date-of-birth verification requirements or network/IP misclassification.

Since direct verification is unavailable, verify your date of birth in Google Account Personal Info (or have your Workspace admin enable age-based access), disconnect VPNs, and access AI Studio directly.

Review regional eligibility in the Available Regions Guide and submit misclassified networks via Report IP Problems.

Please confirm if updating your personal info or network restores access to your existing projects.