Hi everyone,
I am reaching out here in the hopes that an engineer or DevRel team member can look into a critical bug that has completely locked me out of my Antigravity account. I have been stuck in an automated penalty loop for nearly two weeks despite having absolutely zero usage, and standard support is no longer responding to my open tickets.
The Core Issue: Hitting a standard usage limit triggered a massive, compounding penalty block instead of the normal refresh period. The automated system is now continuously pushing the ban window further into the future without any triggers from my end.
Detailed Timeline:
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March 6: I hit the usage limit. Instead of applying the standard 5-hour refresh, the system glitched and applied a 5-day block (locking me out until March 11).
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March 11: Without any usage (since I was locked out), the automated system failed to restore access and automatically pushed the block to March 18.
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March 14 – 17: I engaged with standard support, and the issue was escalated to a supervisor named “Carlos.” He stated in writing that there is “no timeframe” for a fix and offered zero compensation for the prolonged downtime.
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March 18: The date of the supposed unblock arrived. The system failed to restore access again and automatically pushed the penalty block out to March 25. I sent a direct follow-up to support immediately after this new reset occurred, but they have completely ignored my message.
Impact: I am caught in an infinite loop where the system extends the block every time the expiration date arrives. Standard support supervisors are refusing to intervene manually, and my follow-ups to the open ticket are now met with total silence.
Has anyone else experienced this compounding quota-loop bug? If any staff are monitoring this forum, I desperately need this escalated to an engineering team who can manually reset the quota and break the loop. I can provide ticket numbers via DM.
Thank you.
