Subject: 429 “prepayment credits are depleted” despite funded prepay —
manual billing sync request
Billing account: 01704F-E8E167-..A0FD (Tier 2, hybrid Postpay + Prepay)
Project: virtualtryon (gen-lang-client-09057615..)
- Prepay (AI Studio): TRY 986.41 credit balance; today’s purchases show
COMPLETED and the bank confirms the charges - Postpay (Cloud Services): TRY 0.00, “No balance due”, plus a successful
TRY 1,000 manual payment today — the payment method works - July accrued usage in Cost summary: ~TRY 8.27K; payment threshold
shows TRY 200 remaining - Keys are the new “AQ.” format; a fresh key created today under the
funded project returns the same error - ALL models return 429 “prepayment credits are depleted” for 3+ hours;
free endpoints work
This matches the Postpay→Prepay billing-sync issue reported by many
developers in recent weeks. Could you please run a manual billing sync /
reset the suspension flag for this billing account? This is blocking a
production app during live customer sales. Happy to DM the billing ID.