Hello Google AI team,
I’m experiencing an issue with Imagen Playground that I have been unable to resolve after multiple support cases.
Here is my situation:
My Google AI Studio account has Tier 1 billing enabled.
My paid Gemini API key is working correctly.
Gemini models (including Gemini Nano / Gemini models) work successfully using the same API key.
Billing is active and my project is correctly linked.
However, Imagen Playground remains unavailable.
I have already verified:
The correct paid API key is selected.
The API key belongs to my Tier 1 billing project.
Gemini API requests work successfully with the same key.
I have followed all troubleshooting steps suggested by Google Cloud Billing Support.
Billing Support informed me that they cannot transfer my case to Technical Support because I only have Basic Support, even though they also confirmed that my billing account itself has no issue.
This makes it appear that the problem is specific to Imagen Playground, not my API key or billing configuration.
Could someone from the Google AI Studio / Imagen team please help verify:
Is Imagen enabled for my project/account?
Is this a known issue?
Is there any additional configuration required beyond Tier 1 billing?
Can this issue be escalated to the appropriate engineering team?
This issue is currently blocking my work because I use Imagen Playground to create images for my YouTube videos.
Thank you very much for your help.