The automated system (bot) operated by Google communicates using a human name, a human-style signature, and the label “YouTube Team,” creating the impression that a natural person, an employee of Google, is responding. This practice is legally prohibited.
Under the relevant laws:
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An automated system may not present itself as a natural person, may not use a human name, may not sign messages as a human, and may not create the appearance of human decision‑making.
(GDPR Articles 5, 12, 13; DSA 2022/2065; EU Directive 2005/29/EC; Hungarian Fttv. Act XLVII of 2008) -
The service provider must clearly disclose when the user is interacting with an automated system.
Google does not do this; instead, the bot imitates a human identity. -
A bot is not a legal entity, cannot make legally relevant decisions, cannot assume responsibility, and cannot be a “team member.”
Therefore, every communication, decision, and signature is legally attributable to Google. -
The use of “Regards, Emily” and “Google YouTube Team” constitutes a misleading commercial practice, as it creates a false impression regarding the identity of the agent and the nature of the decision.
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Google bears full responsibility for any communication produced by its automated system when that system imitates a human identity.
The argument that “the AI may be wrong” is legally irrelevant, because all actions of the bot are legally considered actions of Google.
In summary:
Google unlawfully operates an automated system that impersonates a human, uses a human signature, and presents itself as a human team member.
This practice is explicitly prohibited by law, and full responsibility lies with Google.
