Subject: HTTP 500 Internal Server Error after Account Migration
Detail: > I recently updated my primary account email from an Outlook address to a Gmail address. Since the migration, I have been unable to access the Antigravity service and keep receiving an HTTP 500 error.
Technical Diagnostics:
It seems like a synchronization issue between the old and new account identities. Please help investigate the backend status for this TraceID. Thank you.
1 Like
Me too, but there is no good solution currently.
I switched from a self-hosted domain email to Gmail, and now my anti-gravity feature is completely unusable.
Hi @tangqiang
Welcome to the Google AI Forum!!!
Thank you for bringing this to our attention. We have escalated the issue to our internal teams for a thorough investigation.
To ensure our engineering team can investigate and resolve these issues effectively, we highly recommend filing bug reports directly through the Antigravity in-app feedback tool. You can do this by navigating to the top-right corner of the interface, clicking the Feedback icon, and selecting Report Issue.
Buenas tardes, primera vez que ingreso a este tipo de servicio y me disculpo por si no es la forma adecuada de comentar un problema. Hice un cambio de dominio creĂ© uno nuevo y con el que contratĂ© Antigravity lo dejĂ© como secundario y básicamente cambiĂ© de correo electrĂłnico. Mi correo actual está autenticado por Google, pero aun asĂ no puedo ingresar ya desde hace tres dĂas. Por favor, necesito de su ayuda. Muchas gracias.
Trajectory ID: 6416bca9-72f8-493
Error: HTTP 500 Internal Server Error
Sherlog:
TraceID: 0xab89d
Headers: {“Alt-Svc”:[“h3=“:443”; ma=2592000,h3-29=“:443”; ma=2592000”],“Content-Length”:[“109”],“Content-Type”:[“text/event-stream”],“Date”:[“Sun, 15 Mar 2026 15:39:31 GMT”],“Server”:[“ESF”],“Server-Timing”:[“gfet4t7; dur=748”],“Vary”:[“Origin”,“X-Origin”,“Referer”],“X-Cloudaicompanion-Trace-Id”:[“ab89de03cf6d2d11”],“X-Content-Type-Options”:[“nosniff”],“X-Frame-Options”:[“SAMEORIGIN”],“X-Xss-Protection”:[“0”]}
{
“error”: {
“code”: 500,
“message”: “Internal error encountered.”,
“status”: “INTERNAL”
}
}
I got the same bug and reported it on Friday via the app. However, there has been no change and it is still not working. I have a Google Workspace Business Pro account and my Gemini Advanced AI Ultra.
Trajectory ID is 444ab4fb-d31e-474c-9642-7e995ce3b26a.
Trace ID/Sherlog: 0x3910f1f3a89fc7e6.
Looking forward to receiving some help! 
Have your problems been resolved?
no not yet. the google support is working on it since over one week.
They confirmed it is an internal problem which they have to fix.
This was the answer from the support team. Bear in mind that it worked perfectly until I changed the email address associated with the main account. Therefore, this cannot be the issue.
Of course I’ll pay hundreds of dollars for a subscription that I can’t use — that makes perfect sense!
Support email:
Our Product Engineering Team has investigated the issue and here is an update based on their findings.
The behavior you are currently experiencing is expected. As your AI Ultra Access add-on was purchased within the last 60 days, Anti-Gravity access is currently governed by anti-abuse mechanisms. These mechanisms evaluate the default limits applied to newly created Workspace accounts.
Since your account is relatively new, the restriction remains in place. To have this protection lifted, you will need to wait for a standard period of up to 60 days from the date of your AI Ultra subscription purchase. During this time, the system will automatically reassess and update your account limits.
We understand that this may not be the outcome you were expecting, and we truly appreciate your patience and understanding.
If you have any questions, or if the issue persists even after the 60-day period, please feel free to reply to this email. We will be happy to assist you further.