Hi, after recent updates, when I publish my google ai studio app the live chat is not working it says: “Audio connection lost.” I have tried to fix it through the prompts but still it is not working. On preview, live chat works. but on the browser it doesn’t. I have reset the browser and I have used cognito window and I have logged out and logged back in, but still not working. This is so frustrating.
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The “Audio connection lost” error on published apps (but not in preview) is almost always a microphone permissions issue in the browser.
Here’s the most common fix:
1. Check browser microphone permissions
When you access a published app via its public URL, the browser treats it as a different origin than the AI Studio preview. Go to your browser’s address bar → click the lock/info icon → check if microphone access is allowed.
2. Allow mic permissions when prompted
The first time you open the published app, the browser should ask for mic access. If you accidentally denied it, you need to reset it: go to chrome://settings/content/microphone (on Chrome) and remove the site from the blocked list, then reload.
3. HTTPS required
Make sure the published app is being served over https:// — browsers block microphone access on non-secure connections.
4. Check if it’s a recent regression
If this worked before and broke after an update, it might be a known bug. Check the “Known Issues with Stitch” pinned thread to see if it’s been reported.
Try step 1 first — in most cases that’s the issue.
Thank you very much Ahmad for the explanations. The live chat was working fine and after the update, it doesn’t work on my Chrome browser on laptop or on my iPhone. the first 3 points that you mentioned are okay. Regarding the fourth one, I have not been able to find anything about the issue.