We were previously on Tier 2, but somehow our account has now been moved back to Tier 1. Our billing payment was successful, and we’ve already spent around $2,000, but the service suddenly stopped working

Our limits have been drastically reduced. We’re currently able to process only 3–4 messages per minute, which is significantly lower than our previous limits.

Hello @Nitesh_Soni ,

Sorry for this experience, can you please DM me with your project id/ number?

Apologies, we had a recent bug (now fixed) which was very likely the cause of this. If you’re still continuing to experience this, please fill out this form.