Usage Tier unexpectedly downgraded to Tier 1 and won't update after payment

Gemini API
1

Hi everyone,

I am experiencing a critical billing/sync issue where my Gemini API Usage Tier was unexpectedly downgraded, and it won’t restore even after a successful payment.

Here are the details of my issue:

  • Previous Status: I was safely on Tier 2.
  • The Incident: Last week, my usage tier suddenly dropped to Tier 1 without any clear reason or notification.
  • Action Taken: To recover my Tier 2 status, I immediately made a payment of $150 to my Google Cloud Billing account.
  • Current Status: The payment went through successfully, but my AI Studio dashboard is still stuck on Tier 1, and my rate limits are heavily restricted.

It seems like there is a synchronization lag or a bug between Google Cloud Billing and AI Studio tiering system (similar to what other users have reported recently).

Has anyone found a workaround for this, or could anyone from the Google team look into this sync issue?

Thank you!

2

Hello @Jinwoo ,

Can you send me a direct message with your project number(not the project ID)? To send a direct message, click on my profile picture or name, and then select the Message button.

3

Hi @Jinwoo - I experienced the exact same bug. I reported it on Google’s Issue Tracker. It would help if everyone could upvote the issue and leave comments:

https://issuetracker.google.com/issues/516559263

4

Hello,

We have the same issue. We’ve been downgraded from Tier 3 (thousands of dollars of spend, no failed payments ever) to Tier 1 multiple times at this point. Every time it causes service interruptions and we’ve found no way to prevent it. It always resolves itself within a few hours, when the system remembers we’re actually on Tier 3, not Tier 1. It’s truly frustrating and hurts business.

Any help is much appreciated.

5

Hi there, I’m experiencing the same issue, credit card declined, replaced it with a working one, but back to tier 1 … and we need our API access really urgently, please advise. thanks

6

Hello @Pol_Burkardt_Freire , @Yanick_Vierendeels ,

I have Dm’ed you for more details.

7

It happened with my billing account today as well. It was unexpectedly downgraded from Tier 3 to Tier 1, causing a production disruption.

This bug has happened a few times before, a few months ago. Each time, it automatically resolved itself after a few hours. It happened again last week, and now the bug is back today.

Please investigate this issue, as every occurrence causes disruption to production.

I’ve DM’ed you my project and billing account IDs. Please take a look.

8

Sincere apologies for this issue.

All - Please use this form to report sudden tier downgrades, our team will look into it: Gemini API Tier Downgrade Report Form