Hi team, I am an AI Studio developer. My primary account was mistakenly suspended by an automated system because I must use a US VPN for my work (which the system flagged as bot activity). I contacted Google One Support (Ticket ID: [1-75650000410..]), and they officially advised me to post in this Developer Forum for escalation. The critical issue: I cannot access takeout.google.com to rescue my data, and the automatic export completely omitted my Google Drive files and AI Studio prompt history. Could a community manager or engineer please help me escalate this? I am losing critical work data and standard appeals are just automated 12-hour rejections. Thank you!
Hi @hoshinoharuka , could you please share which account is suspended? the ai studio account or the google account which is associated to ai studio? also please share screenshots to help us better understand the error
Hi @Payal_Sharma2, thank you so much for stepping in to help!
To answer your question: It is my Google account associated with AI Studio that is suspended. Because the main Google account is locked, I have lost all access to AI Studio.
The core issue is that I cannot log into takeout.google.com to rescue my work. The automated, system-generated data export I received completely omitted my Google Drive files and my AI Studio prompt history. Standard appeals are just resulting in automated 12-hour bot rejections without human review of my VPN context.
Any help to escalate this so I can at least extract my AI Studio data would be greatly appreciated!
Hi @hoshinoharuka, The developer forum support team only assists with Gemini API, AI Studio and similar AI based developer product issues; we cannot help with Google Account suspensions. Please refer this page instead.