Hi Google AI team,
I’m having an issue with my Gemini API billing tier.
My billing account is currently still showing Paid Tier 1, even though I believe I have met the requirements for Tier 2.
Here are the details:
- Current tier: Paid Tier 1
- Payment method: Prepaid billing
- Total cash prepayment: KRW 160,000
- Payment date: August 6, 2026
- More than 3 days have passed since the successful payment
- The payment was made with my credit card and is not promotional or free credit
- The prepaid balance is successfully reflected in my billing account
- My projects are linked to this billing account
According to the official Gemini API documentation, Tier 2 requires:
“Paid $100 + 3 days from first successful payment.”
However, my billing account is still showing Tier 1.
Could someone from the Google AI team please check whether my billing account is eligible for Tier 2 and whether the tier upgrade is stuck or needs to be manually synchronized?
I can provide my Project ID, Project Number, and Billing Account ID privately via DM if needed.
Thank you very much for your help.