Hi all,
Here’s today’s update.
2. Identifying affected users and implementing billing corrections
Status: In Progress
We’re making good progress here, I’m aiming to provide a more concrete update tomorrow.
3. Communicating the issue to the affected users
Status: Done
You should now have received a clear email of the issue and next steps, if not let me know.
4. Billing caps not respecting to the overcharged amount
Status: In Progress
We’ve reproduced the issue and are now investigating a fix.
In addition to this list, @depasquale I also looked at switching to pre-paid billing and sent you a note for your specific case. As a summary, this capability exists for US-based users, but we’ll be rolling this out more widely in the next month or so.