Stuck on "Checking Google AI status..." followed by "Something went wrong" when linking Google AI Pro

Hi. I recently subscribed to the Google AI Pro plan (using the 3-month promo). However, I cannot link it to my Google AI Studio account.

Steps to reproduce:

In Google AI Studio, I select the “Google AI” option in the bottom left corner.

I click “Continue with a Google AI plan”.

It redirects me to the Google One subscription page, which correctly states that I have an active AI Pro subscription.

When I return to Google AI Studio, I see the “Checking Google AI status…” banner.

After a few minutes, the banner disappears, and I get the error: “Something went wrong, please refresh and try again in a few minutes”.

What I’ve tried:

Tested in Chrome Incognito mode (same error).

Cleared all cookies and cache.

This has been happening consistently for the last 3 days.

Could someone from the Google team please look into this and manually check or resync my account’s entitlements? Thank you!

Hello @Danil_Isaenkov,

Could you please confirm are you still experiencing this issue? If so, please share screenshots of the error along with any additional details about your setup so we can look into this further.

Hello @Rebbanpalli_Naveen. Yes, the error persists; I am sending screenshots.

Hi @Danil_Isaenkov
I have DM’ed for more details