Stuck Billing Tier Paused Lockout After Fraud Waiver Cleared (Case 72111895)

Gemini API
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1

Hi everyone,

I am looking for a Google engineer or forum moderator who can help manually clear a stuck billing tier lock on my Google AI Studio / Gemini API project.

The Situation:

  • My account experienced a security incident where an API key was compromised by a botnet.
  • Google Support investigated, approved a waiver, and processed adjustments to bring my outstanding balance back to a clean $0.00 under Case ID: 72111895.
  • My master Google Cloud billing account is fully active, verified, and in good standing.

The Problem:

  • Despite the balance being fully cleared, the automated Google AI Studio system remains hard-locked under a paused “Billing Account Tier Spend Cap” restriction banner.
  • Because I am on the Basic Support tier, first-line billing support closed the ticket stating they do not have the technical clearance to perform a tech transfer to the engineering team managing the AI Studio infrastructure.

The financial side is 100% resolved, but the software switch in the backend is stuck. Could someone please look into this and force a manual sync or reset on my project’s billing tier flag so I can unblock my development pipeline?

I am ready to provide my Project ID and Billing Account ID via direct message to any Google staff member who can assist.

Thank you,
Steve Jensen

2

srry this is happening. since the case is already resolved on the finance side, id push back on the ticket and ask them to escalate past basic support since they cant do the tech transfer themselves. you can also reach billing support here and reference case 72111895 so its linked: https://support.google.com/cloud/answer/8564210