Hello,
I’m writing about a stuck AI Studio prepay credit balance after having to switch billing accounts.
Background: My Gemini API project was billed through a Cloud Billing account whose payments profile is Organisation-type. I’m an individual with no business/GST documents, so verification failed and that billing account is now permanently Closed / “not in good standing” (can’t be reopened via self-service). While it was attached, every API call returned 403 PERMISSION_DENIED.
Workaround: I created a new Cloud Billing account linked to an Individual payments profile (no business verification needed) and relinked my project to it. This fixed the 403 - confirmed with a live test call.
Remaining issue: The old, closed billing account still shows a Prepay - AI Studio credit balance of Rs 960.42 (from a Rs 1,000 top-up) that I can no longer use, since the account can’t be reopened and there’s no self-service way to transfer/view that credit (“you do not have access to this page”).
Request: Could someone help either (1) transfer the Rs 960.42 credit to my new active billing account, or (2) refund it to my original payment method if a transfer isn’t possible?
I’m happy to share account/billing IDs and screenshots via DM to whoever picks this up, rather than posting them publicly here. Thanks for your help!