Requesting Manual Review: 403 Forbidden (Permission Denied) on New Project

Gemini API
1

Hello Google AI Support Team,

I am requesting a manual review for my Google Cloud Project, as my Gemini API key is returning a 403 Forbidden error.

I am attempting to use the Gemini CLI to connect to Roblox Studio via the MCP server. I recently generated a new API key, but whenever I try to execute a prompt, the terminal returns the following error:

[API Error: {"error":{"message":"\n \"error\": {\n \"code\": 403,\n \"message\": \"Your project has been denied access. Please contact support.\",\n \"status\": \"PERMISSION_DENIED\"\n }\n}\n","code":403,"status":"Forbidden"}}]

I have already completed the recommended troubleshooting steps:

  • Verified my phone number on my Google account.

  • Enabled 2-Step Verification.

  • Checked the Google Cloud Console for any suspension banners or policy violation notices (there are none).

  • Generated a fresh API key.

Here is my project information:

  • Project ID: [roblox-50801..]

Could you please manually review and lift the restriction on my project so I can continue my development?

Thank you!

2

Hello @Gige_Gige ,

Getting a 403 API error response and / or seeing “Unavailable” next to your project in AI audio indicates a flag has been placed on your account. To proceed:

#1. If you’re on the free tier with no billing attached, please try the below steps:

  1. Check Model Availability & Rate Limits:

    • Ensure that the model you are requesting is available on your current plan. For example, not all models are available on the free tier. You can verify model availability, quotas, and limits on the AI Studio Rate Limit dashboard.

  2. Ensure you have completed age verification by navigating to Google Account Age Verification and verifying date of birth in Google Account Personal Info.

  3. Complete Phone Verification and turn on 2-Step Verification (2SV) on the Google Account associated with your project.

  4. Once age, phone and 2sv are configured, retry your request or create a new API key in Google AI Studio.

  5. If completing these steps still does not restore access (or if using a model requiring a paid tier), you might want to consider adding prepayment credits directly in Google AI Studio and/ or attaching a Google Cloud Billing account in the Google Cloud Console. Please note this will mean you lose your free tier quota.

#2. If you are on a paid tier:

  1. Check for banners / error callouts in the AI Studio Projects page & the Billing page. Mostly these flags cause visible banners or other errors on these pages with concrete next steps / appeal links. You can also check the email address associated with your project for information on next steps.

  2. If your GCP project/ billing account is suspended, you must submit an appeal directly through the Google Cloud Console following the Project Suspension Guidelines (Help Center)