Hello, I’m requesting a review and reinstatement of Gemini API access for my account. I’m building an internal document-search tool for my construction company using Firebase AI Logic (Gemini Developer API, free tier / Spark plan).
Projects affected: dongwon-spec, dongwon-spec-ai
Symptoms: On both freshly created projects, generateContent calls succeed initially, then all subsequent requests return:
403 PERMISSION_DENIED “Your project has been denied access. Please contact support.”
Usage was minimal (fewer than 20 requests total), with legitimate business content (construction specification documents in Korean). No policy violations, no rate-limit abuse, no exposed keys.
Could you please review and unblock these projects? Thank you.
since its happening on two separate fresh projects with very minimal legit usage, this looks like an automated abuse trigger false positive rather than an actual violation. this needs a manual review from google cloud support with both project ids, moderators here cant lift it directly: https://support.google.com/cloud/contact/cloud_platform_report
Thank you for the reply. Unfortunately that link returns “page not found” — it seems the form has been moved or removed. Could you point me to the current appeal channel for this kind of automated false positive? I never received any warning email, so I don’t have an appeal link in my inbox either. Project IDs: dongwon-spec, dongwon-spec…
Sorry, my guy, yes let me find it. I had nothing to do, so i started to be helpful and respond to many unreplied channels but I legit forgot where I put the appeal channel link. brb
Hello @jungdasol , Getting a 403 API error response and / or seeing “Unavailable” next to your project in AI audio indicates a flag has been placed on your account. To proceed:
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Check for banners / error callouts in the AI Studio Projects page & the Billing page.
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If the issue isn’t clear from the above, contact Cloud Billing Support.