# Prompt cannot be accessed error after primary email update

**URL:** <https://discuss.ai.google.dev/t/prompt-cannot-be-accessed-error-after-primary-email-update/183343>\
**Category:** Google AI Studio\
**Tags:** ai-studio\
**Created:** [September 16, 2026, 7:40pm UTC](https://discuss.ai.google.dev/t/prompt-cannot-be-accessed-error-after-primary-email-update/183343 "2026-09-16T19:40:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Sharky](https://d1dlmcr85iqnpo.cloudfront.net/user_avatar/discuss.ai.google.dev/sharky/32/150470_2.png) [@Sharky](https://discuss.ai.google.dev/u/Sharky)\
**Post date:** [September 16, 2026, 7:40pm UTC](https://discuss.ai.google.dev/t/prompt-cannot-be-accessed-error-after-primary-email-update/183343/1 "2026-09-16T19:40:14Z")

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I recently changed my Google Accounts gmail address and today I tried accessing a prompt I created before I updated my gmail. However, I got the following error message:

Prompt cannot be accessed.  
The requested prompt does not exist or you do not have access. If you believe the request is correct, make sure you have first allowed AI Studio access to your Google Drive, and then ask the owner to share the prompt with you.

I am not sure if changing my email address is related to this issue. Gemini suggested I give posting about this issue and “submitting a Token Re-Index Request to Google” a try.  
The prompts URLs are:  
[https://aistudio.google.com/prompts/1fWiWHxThFXRt3Y0wNPGMViZM4ttYu3\_y?save=true](https://aistudio.google.com/prompts/1fWiWHxThFXRt3Y0wNPGMViZM4ttYu3_y?save=true)  
[https://aistudio.google.com/prompts/1uCGgNvlGKIWDKc7UXDyDpb-kXMDl6Na0](https://aistudio.google.com/prompts/1uCGgNvlGKIWDKc7UXDyDpb-kXMDl6Na0)  
(I am restricted to posting two URLs, so I will only keep the part after the TLD in the following lines)  
/prompts/1r\_OWUK6XlBoolcsSqJuuPFz8yVYwGqRX  
/app/prompts/1wTNLNtfEfLEygmQsnXNLwPUWCjkFiw1X  
/prompts/1q7WbQ6m5atnHLQT\_CVCOubba5tikKZb8

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**Author:** ![Pooja\_Kapse](https://d1dlmcr85iqnpo.cloudfront.net/user_avatar/discuss.ai.google.dev/pooja_kapse/32/24754_2.png) [@Pooja\_Kapse](https://discuss.ai.google.dev/u/Pooja_Kapse)\
**Post date:** [October 22, 2026, 3:52am UTC](https://discuss.ai.google.dev/t/prompt-cannot-be-accessed-error-after-primary-email-update/183343/2 "2026-10-22T03:52:21Z")

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Hello @Sharky ,

Saved prompts in Google AI Studio are stored directly in your connected Google Drive account. Sign out of AI Studio, sign back in with your updated primary email, and re-authorize Google Drive access.

You can also open your Google AI Studio folder directly in Google Drive ([https://drive.google.com](https://drive.google.com/)) to access your saved prompt files. If the error persists, please share whether the prompt files appear in your Drive folder.