Hi everyone,
I’m caught in the bug moving from post-pay to pre-pay.
Before the forced switch, I had a credit balance of roughly £10–£15. After migrating and topping up a new £10 pre-pay balance, my original funds completely vanished.
AI chat support located the original payment and told me “it was returned to the card.” However, it has been probably 10 days now and absolutely nothing has appeared…
Is anyone else still waiting on missing refunds that support claimed were already sent? If any moderators or Googlers can help escalate this to the billing team, I’d appreciate it.
Thanks!