Paid User Stuck on Free Tier Quota, Billing Shows "0 Usage" - Dead Loop

[ToB1]

Hi everyone,

The day before yesterday, I upgraded to “Paid Tier 1” and linked my billing account specifically to get a higher daily quota for Gemini 2.5 Pro.

The problem is, even though my console (and everywhere) shows the upgrade was successful, I have not received any extra quota.

After just a few dozen calls a day, I get an error and I’m blocked from using it until the quota refreshes (the next day).

But here is the strangest part: my usage dashboard shows “0 usage.”

This is the core of the problem: I can’t confirm what tier I’m on because the system can’t even detect that I’m using it. I’ve linked my payment, but I can’t use the paid tier, because in the system’s “perception,” I’m not using it at all.

I tried contacting support. The agent (or AI) confirmed my billing account is valid. They also confirmed they can’t see any usage on their end. But they just kept repeating that I needed to link my account—even though I told them it has been linked for over 48 hours.

Finally, they gave me a link and told me to ask for help here.

So, I’m sure of this:

1. I successfully upgraded my account.

2. My quota has not increased (I’m going by “feel,” but the difference between the Free and Paid quotas on the website is huge, so I’m sure I’m not wrong).

3. The system cannot log my usage.

What should I do?

[ToB1]

This is the screenshot of the error message. It appears constantly after I reach a certain limit, until the quota reset time. However, I can’t even see my usage on my homepage, it’s all 0.

[ToB1]

I just tried again to see if my limit was restored. I was surprised to find that the system (the “Usage” tab) has finally captured my API calls (I see a small graph now, like the screenshot I posted). However, I am still continuously receiving the exact same error message I posted before (“quota exceeded”), which means I still cannot use the service. And, even though the “Usage” tab shows this new data, all the other dashboards (like the “Rate Limit” tab and my “Billing” tab) still show zero or “No Data Available”……

[ToB1]