Manual Billing Sync & Balance Correction Request — Project ID: gen-lang-client-05261130

Gemini API
1

Hello, my project is stuck in a billing desync loop.

My dashboard states I spent £16.78 out of £20.00 prepaid, meaning I had a positive credit of £3.22. However, AI Studio threw a 429 error claiming my prepayment credits were depleted and flagged my wallet status as -£0.13.

I performed a manual top-up to try and clear the error, but the ledger applied the new funds to the incorrect negative math, resulting in a broken balance of £19.87. Could an engineer please manually review my ledger, sync the backend database, and restore the missing credit?

Thank you.

2

Hello @NealThorius ,

Note: There is no manual billing sync process at our end.

When real-time API requests slightly exceed your prepaid balance before rate limiting engages (there is a slight lag), the wallet can go into minor negative balance (such as -£0.13 that you mentioned). When you added your top-up, the incoming funds automatically settled that outstanding negative balance, resulting in your current active balance of £19.87.

This is intended behaviour, not an issue.