# Keep getting blockReason: "OTHER" when using gemini-2.5-computer-use-preview-10-2025

**URL:** <https://discuss.ai.google.dev/t/keep-getting-blockreason-other-when-using-gemini-2-5-computer-use-preview-10-2025/112449>\
**Category:** Gemini API\
**Tags:** api, gemini-2-5\
**Created:** [December 17, 2025, 5:58pm UTC](https://discuss.ai.google.dev/t/keep-getting-blockreason-other-when-using-gemini-2-5-computer-use-preview-10-2025/112449 "2025-12-17T17:58:35Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Raanan](https://d1dlmcr85iqnpo.cloudfront.net/user_avatar/discuss.ai.google.dev/raanan/32/32389_2.png) [@Raanan](https://discuss.ai.google.dev/u/Raanan)\
**Post date:** [December 17, 2025, 5:58pm UTC](https://discuss.ai.google.dev/t/keep-getting-blockreason-other-when-using-gemini-2-5-computer-use-preview-10-2025/112449/1 "2025-12-17T17:58:35Z")

</div>

I am trying to use models/gemini-2.5-computer-use-preview-10-2025 to automate user actions on devices in my network.

When I try to run the model on the web UI of a specific device in my local network I keep getting blocked with blockReason: “OTHER” even though I am not violating any usage policy.

Running the model with the same prompt on another type of device in my local network works ok.

Here is an example for such a blocked request:

request id is: XupCaY2WFpa0nsEPmOOvsQw

model response is:

```auto
{
  "candidates": [
    {
      "content": {}
    }
  ],
  "promptFeedback": {
    "blockReason": "OTHER"
  },
  "usageMetadata": {
    "promptTokenCount": 1860,
    "totalTokenCount": 1860,
    "promptTokensDetails": [
      {
        "modality": "TEXT",
        "tokenCount": 54
      },
      {
        "modality": "IMAGE",
        "tokenCount": 1806
      }
    ]
  },
}

```

---

<div class="post-metadata">

**Author:** ![Srikanta\_K\_N](https://d1dlmcr85iqnpo.cloudfront.net/user_avatar/discuss.ai.google.dev/srikanta_k_n/32/31720_2.png) [@Srikanta\_K\_N](https://discuss.ai.google.dev/u/Srikanta_K_N)\
**Post date:** [December 30, 2025, 5:57am UTC](https://discuss.ai.google.dev/t/keep-getting-blockreason-other-when-using-gemini-2-5-computer-use-preview-10-2025/112449/3 "2025-12-30T05:57:15Z")

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Hi @Raanan, welcome to the community!

Block Reason ‘Other‘ is an umbrella classification for requests blocked by internal logic that falls outside the standard configurable safety categories. [Safety Issues](https://ai.google.dev/gemini-api/docs/troubleshooting#safety-issues)

Since your prompt is identical, the failure is likely triggered by the visual content of the specific web UI. The computer model uses a safety layer and scans screenshots for Sensitive Information exposure (this may be blocked if devices’ UI displays cryptographic keys, serial numbers, etc.) and also for Unsupported UI categories. [Computer use Safety and Security](https://ai.google.dev/gemini-api/docs/computer-use#safety-security)

Please audit the Visual input and check if the blocked UI contains specific strings or elements that the other device does not.

Thank you!

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<div class="post-metadata">

**Author:** ![Bhavesh\_Jain](https://d1dlmcr85iqnpo.cloudfront.net/user_avatar/discuss.ai.google.dev/bhavesh_jain/32/32994_2.png) [@Bhavesh\_Jain](https://discuss.ai.google.dev/u/Bhavesh_Jain)\
**Post date:** [January 3, 2026, 7:34am UTC](https://discuss.ai.google.dev/t/keep-getting-blockreason-other-when-using-gemini-2-5-computer-use-preview-10-2025/112449/5 "2026-01-03T07:34:07Z")

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this is happening on simple tasks like search best restaurants. How can we control the UI, ads etc on millions of website. This has made gemini completely use less