Issue with Uploading the .acc audio files for transcription

Google AI Studio
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1

Issue Summary:
I’ve encountered a platform-specific bug when uploading .acc audio files for transcription using Gemini 2.5 Pro in Google AI Studio.

Problem Description:
Audio file uploads work correctly on macOS but consistently fail on Windows OS, despite having significantly better network connectivity on the Windows machine.

Technical Details:

  • File type: .acc audio files
  • File size tested: 140KB
  • Affected platform: Windows OS
  • Working platform: macOS
  • Network speeds:
    • Windows: 400 MB/s (upload fails)
    • macOS: 70 MB/s (upload succeeds instantly)

Expected vs. Actual Behavior:

  • Expected: Files should upload successfully on both platforms, with faster upload on the Windows machine due to superior network speed
  • Actual: Files upload instantly on macOS but fail to upload entirely on Windows, regardless of network performance

Impact:
This prevents Windows users from utilizing the audio transcription feature in Google AI Studio, creating an inconsistent cross-platform experience.

This suggests the issue is platform-specific rather than network-related, pointing to a potential compatibility problem with Windows file handling or browser implementation in Google AI Studio.

3

Hey @Kranthi_Venkatesh_Th , Welcome to the forum.

Thanks for flagging this issue, we are looking into it and will follow up once we have more details.

5

For your information, I also observe the same issue on my end. We have escalated this to the engineering team for further investigation.

7

Do we have any update on this @GUNAND_MAYANGLAMBAM