Hello,
I am a paid Gemini (Advanced/Business) subscriber, but I am repeatedly hitting a “Token count failed” error in Google AI Studio.
The most frustrating part is that this error occurs even when I haven’t used any tokens yet. Even in a completely new prompt or with a very short input, the token counter fails to initialize, making it impossible to run any queries.
Here are the specific details:
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Error Message: “Token count failed”
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Account Status: Paid Subscriber (Gemini Advanced/Pro)
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Issue Context: The error appears immediately, even before any significant token usage or in a fresh session.
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Model Used: (예: Gemini 1.5 Pro)
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Steps Taken: I have cleared my browser cache, tried Incognito mode, and even switched between different models (Flash/Pro), but the issue persists.
As a paying user, this is significantly hindering my workflow. Could the support team please check if this is a backend synchronization issue or a specific bug in the token counting module for paid tiers?
Thank you for your prompt assistance.