I am being Restricted

Gemini API
1

Hello Google AI Developers Team,

I am developing a student educational project called “Mikel’s Homework Helper” using the Gemini API.

My application successfully reaches the Gemini API, but every content-generation request returns:

HTTP 403 PERMISSION_DENIED

“Your project has been denied access. Please contact support.”

I have created a Gemini API key through Google AI Studio and configured it in my server environment. I have also tested the API with a simple question, but the same 403 error occurs.

My application is intended for educational homework assistance and is currently being tested locally.

Could you please review my Google Cloud/AI Studio project and tell me why Gemini API access has been denied and what I need to do to restore access?

I have not included my API key or any private credentials.

Thank you.

2

Hello @Mikel_Victor1 ,

Getting a 403 API error response and / or seeing “Unavailable” next to your project in AI audio indicates a flag has been placed on your account. To proceed:

  1. If you’re on the free tier with no billing attached, please try the below steps:

  2. Check Model Availability & Rate Limits:

    • Ensure that the model you are requesting is available on your current plan. For example, not all models are available on the free tier. You can verify model availability, quotas, and limits on the AI Studio Rate Limit dashboard.

  3. Ensure you have completed age verification by navigating to Google Account Age Verification and verifying date of birth in Google Account Personal Info.

  4. Complete Phone Verification and turn on 2-Step Verification (2SV) on the Google Account associated with your project.

  5. Once age, phone and 2sv are configured, retry your request or create a new API key in Google AI Studio.

  6. If completing these steps still does not restore access (or if using a model requiring a paid tier), you might want to consider adding prepayment credits directly in Google AI Studio and/ or attaching a Google Cloud Billing account in the Google Cloud Console. Please note this will mean you lose your free tier quota.

  7. If you are on a paid tier:

    1. Check for banners / error callouts in the AI Studio Projects page & the Billing page. Mostly these flags cause visible banners or other errors on these pages with concrete next steps / appeal links. You can also check the email address associated with your project for information on next steps.

    2. If your GCP project/ billing account is suspended, you must submit an appeal directly through the Google Cloud Console following the Project Suspension Guidelines (Help Cent