HELP: Persistent Video Upload Error on Google AI Studio (Past 5 Days)

Gemini API
1

Hi Support Team,

I am writing to report a critical issue I have been experiencing with Google AI Studio for the past 5 days. Whenever I attempt to upload any video—even very short clips—I repeatedly receive an error. This occurs regardless of which Gemini model I am using.

Here is a detailed breakdown of the issues:

  • Direct Uploads: Fails with an error on every attempt.

  • YouTube URL Feature: Fails to process the video entirely.

  • Pro Accounts: This upload error is happening consistently across both of my Pro accounts.

  • Free Accounts: When I try to upload videos on my free accounts, I get a “token error” instead.

I have already completed all the standard troubleshooting steps previously recommended by support, but the issue remains unresolved. I have:

  • Cleared my browser cache and history.

  • Tried accessing the studio from a completely different device.

  • Switched to a different network connection.

  • Attempted uploading the video directly from Google Drive.

  • Used a VPN.

  • Disabled all browser extensions and ad blockers.

This situation has become a nightmare and is completely blocking my workflow. I have attached a screenshot of the exact error message I am receiving for your reference.

Could you please investigate this urgently or escalate it to the technical team? Any help would be greatly appreciated.

Thank you,

2

Hi. I just wanted to share an info.

I’m using AI Studio on API. I’m a Tier 1 user. Normally, I was sending 90-minute videos at 1 FPS using Gemini 3 Flash or 3.1 Pro without any issues (They were costs like 600k tokens because of resolutions). I did this for like a hundred time. All of them worked without any issues. However, after the recent degradations over the past few days, I tested videos with FPS values below 1, such as 0.9 and 0.75 FPS, and those videos can still be worked successfully.

So I would like to report to the Google team that videos can currently be sent through the API when using FPS values below 1, but videos encoded at exactly 1 FPS are failing in most of my tests and returning an Error 400 response.

No problem while uploading or using Files API. I only get an error when communicating with the AI.

3

HI @Mohit_Sejkar

Are you currently on the Pro or Ultra plan when uploading the videos ?

4

I’m on Google AI Pro plan but I cannot send any single video, even like 10 seconds, uploaded or yt link. It immediately gives the same error. I tried with different accounts, different browsers, different networks, different devices, different videos. Nothing changes. Currently, like a week, AI Studio cannot watch any single video.

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5

I am facing the same issue i have a pro plan but when i upload the video to analyse it doesnt work

6

I’m currently on gemini pro

7

Brother that same things happen to me with all of my pro account, i want to know did this issue solved? If yes then can you also help me with that??

8

Why ask if you’re not going to help anyway? Also, it’s more practical to just throw a random video from YouTube into AI Studio and see if it works, than to ask someone “Are you on Pro plan?” and wait for a response. You could try yourself too. If you don’t want to help, then do not ask random questions.

9

Hi everyone

Apologies for the delay response on this

We are actively working on addressing this issue and rolling out a fix for the same

I will update this thread once the fix has been rolled out

10

Thanks. I also apologize.

11

Same issue here – Files API video upload was working, now it’s not

I’m experiencing the same problem. Video uploads via client.files.upload() go to PROCESSING and then fail with:

rpc error: code = InvalidArgument desc = The file failed to be processed.

This was working fine for us a few weeks ago with the exact same code and the exact same videos. Nothing changed on our side.

I’ve ruled out everything I can think of on the client side:

  • Tested across 4 different models (gemini-2.5-flash, 2.5-pro, 3.0-flash, 3.1-pro) — all fail

  • Upgraded the Python SDK from 1.69.0 to 2.6.0 — still fails

  • Re-encoded videos, tried with/without audio, different files — all fail

  • Image uploads through the same Files API still work fine

  • The exact same video works perfectly when sent via inline_data

The only thing that doesn’t work is the Files API video processing step. Everything else is fine.

I’d really appreciate a confirmation from the Google team that this is a known server-side issue and not something on our end. Is there an ETA for a fix? CC @Mustan_lokhand

12

Waiting for updates. I’m still getting errors while sending like 500k and more token videos, it gives error 400, invalid argument. if i set 600k token video 0.75 fps from 1 fps and send it, it works. so theres no problem with video format.

14

Same here having the same issue on Pro plan

15

This issue has been addressed, you should be able to upload videos in AIS

16

Yes, It’s solved for me on AIS. But I did not try on AIS API for now. Thanks.