Google AI Pro account suddenly became ineligible for Antigravity – Support requested screen recording but no update for 17 days

Google Antigravity
1

Support Case: 5-9466000041697

Hello Google Antigravity team,

I’m posting here because my Google Support case has not received any updates for over two weeks, and I’m hoping someone from the Antigravity team can help verify whether this is a known backend issue or check the current status of my support case.

Issue

When I attempt to sign in to Antigravity, I always receive the following message:

“Sorry, this account is ineligible to use Antigravity.”

The issue appeared suddenly. My account had previously been able to access Antigravity without any problems.

Account Information

  • Personal Gmail account (not Google Workspace)
  • Active Google AI Pro subscription
  • Account age has already been verified by Google Support
  • Other Google AI Pro benefits continue to work normally
  • The problem only affects Antigravity

Google Support Investigation

After reviewing my case, Google Support informed me that:

  • This is not a general authentication or sign-in issue.
  • My account age has already been verified.
  • Because the problem only affects Antigravity, they planned to escalate my case to the internal technical team to investigate whether an eligibility or provisioning flag on the backend is preventing access.

Google Support then requested a screen recording showing:

  • The exact error message
  • My Google account
  • My active Google AI Pro subscription

I submitted the requested screen recording immediately.

Current Situation

Since submitting the requested recording:

  • I have not received any confirmation that it was received.
  • I later sent a follow-up email requesting an update.
  • I have not received a response to that email either.

It has now been more than two weeks since the escalation process began.

My Questions

  1. Has anyone else experienced this exact “Sorry, this account is ineligible to use Antigravity” error after previously having access?

  2. Is this a known backend eligibility/provisioning issue?

  3. If a member of the Google Antigravity team is available, could you please check whether Support Case 5-9466000041697 has been successfully routed to the internal technical team, or whether any additional information is needed from me?

I’m happy to provide any additional information if it helps with the investigation.

Thank you very much for your time and assistance.