Gemini API quotas not resetting for 7+ days (Paid Tier 1, all models blocked)

Gemini API
1

I am using the Gemini API on a Paid Tier 1 account with billing enabled. About a week ago, I hit the daily request limit (RPD). However, since then, the quota has not reset at midnight Pacific time as documented.

As a result:

  • All Gemini models (including 3.1 Pro, 2.5 Pro, and 2.5 Flash) are effectively unusable

  • Any API call fails due to quota limits

  • The rate limit dashboard continues to show exceeded usage without resetting across multiple days

What I have verified:

  • Billing is active and functioning

  • This issue has persisted for 7+ days (not a single-day cap issue)

  • I have attempted switching models manually—none work

  • This is not an RPM or TPM issue; it appears to be a stuck RPD/quota state

Additional context:
I originally submitted a request for a quota increase (Tier 2), but this appears to be a separate issue where the existing quota is not resetting at all. And I am still waiting for the quota increase approval since Monday.

I have reached out to the sales team, billing team multiple times. I have also attempted to create a case to get tech support, but encountered permission restrictions preventing me from filing a technical support case, despite being the owner and paid customer.

Does anyone know how to escalate this?

2

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A quick screenshot for reference.

3

@ChengGang What do you see for “Peak usage per model compared to its limit over the last 1 day” ?

4

Nothing has changed over the last 1 day. In fact, none of these numbers has changed over the past week. And yet, I still couldn’t get the model to start running/respond to any request.

5

Gemini can assist you in changing your time zone if that is your issue. Please send more information if we misunderstood your email,

Thanks

6

Thank you for your reply. I don’t think I was trying to change my time zone. I think the essence of the issue is that the usage doesn’t reset itself everyday/ever since last week.

7

Hi ChengGang,

If you’re using search grounding I suggest checking that limit also.

If you’re still receiving 429’s and are still sure no rate limit was breached for the period, please add your details to this form & we’ll check it out.