# Gemini API incorrectly rejects Canadian server IP as unsupported location

**URL:** <https://discuss.ai.google.dev/t/gemini-api-incorrectly-rejects-canadian-server-ip-as-unsupported-location/180539>\
**Category:** Gemini API\
**Tags:** api\
**Created:** [September 2, 2026, 11:45am UTC](https://discuss.ai.google.dev/t/gemini-api-incorrectly-rejects-canadian-server-ip-as-unsupported-location/180539 "2026-09-02T11:45:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jeff\_denham](https://d1dlmcr85iqnpo.cloudfront.net/user_avatar/discuss.ai.google.dev/jeff_denham/32/146925_2.png) [@jeff\_denham](https://discuss.ai.google.dev/u/jeff_denham)\
**Post date:** [September 2, 2026, 11:45am UTC](https://discuss.ai.google.dev/t/gemini-api-incorrectly-rejects-canadian-server-ip-as-unsupported-location/180539/1 "2026-09-02T11:45:52Z")

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I suppose my main issue is that I cannot find a way to properly submit this as an issue to Google, this is the only forum I am able to access. All others deny me access to submit any sort of ticket/issue/feedback.

Does anyone know how to get someone to look at this?

The Gemini Developer API rejects requests from our production server with:

HTTP 400 FAILED\_PRECONDITION  
“User location is not supported for the API use.”

The server is hosted in Toronto, Ontario, Canada.

Reproduction:  
POST [https://generativelanguage.googleapis.com/v1beta/models/gemini-3.1-flash-lite:generateContent](https://generativelanguage.googleapis.com/v1beta/models/gemini-3.1-flash-lite:generateContent)  
with a valid API key and a minimal valid request body:  
{“contents”:[{“parts”:[{“text”:“Reply with OK”}]}]}

Response:  
{  
“error”: {  
“code”: 400,  
“message”: “User location is not supported for the API use.”,  
“status”: “FAILED\_PRECONDITION”  
}  
}

Server egress IP: [redacted]  
Reverse DNS: [redacted]  
Network: AS63949 Akamai Connected Cloud  
Geolocation: Toronto, Ontario, Canada  
IPv6: unavailable; requests use IPv4 only

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<div class="post-metadata">

**Author:** ![Sai\_Deepika\_K](https://d1dlmcr85iqnpo.cloudfront.net/user_avatar/discuss.ai.google.dev/sai_deepika_k/32/34803_2.png) [@Sai\_Deepika\_K](https://discuss.ai.google.dev/u/Sai_Deepika_K)\
**Post date:** [September 2, 2026, 1:26pm UTC](https://discuss.ai.google.dev/t/gemini-api-incorrectly-rejects-canadian-server-ip-as-unsupported-location/180539/2 "2026-09-02T13:26:43Z")

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Hello @jeff_denham ,

Thanks for reporting this issue and apologies for the inconvenience caused.

Can I request you all to please take a moment and fill [this form](https://forms.gle/sA8gnwUY4gdTwTuTA). We are trying to debug the issue. Thanks again!

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<div class="post-metadata">

**Author:** ![jeff\_denham](https://d1dlmcr85iqnpo.cloudfront.net/user_avatar/discuss.ai.google.dev/jeff_denham/32/146925_2.png) [@jeff\_denham](https://discuss.ai.google.dev/u/jeff_denham)\
**Post date:** [September 3, 2026, 11:19am UTC](https://discuss.ai.google.dev/t/gemini-api-incorrectly-rejects-canadian-server-ip-as-unsupported-location/180539/4 "2026-09-03T11:19:13Z")

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Forgive my paranoia, Sai.. I am not sure I feel entirely comfortable giving this information out via a Google Form. Your profile suggest you are a “regular user” of this forum and not a Google employee.

I see that you have many posts and replies on this forum, but I’d really prefer to provide this information only over official channels.