Flow blocked after Sep 3 outage - Google refuses to help Jio promo users retrieve data

Gemini API
1

SUMMARY:
Google AI Pro (Jio promotion) user blocked from Flow after September 3 Google outage.
Support refuses to help retrieve work files stored on Google servers.

TIMELINE:
:white_check_mark: May - Sep 3, 2026: Flow worked perfectly (3 months daily use)
:warning: Sep 3, 2026: Major Gemini/Google services outage
:cross_mark: Sep 4, 2026: Flow suddenly blocked - “Not available in your country”

MY SETUP (unchanged for 3 months):

  • Google AI Pro via Jio promotion (legitimate subscription)
  • Google Play country: India (set by Jio activation)
  • Physical location: Russia (never changed)
  • Access method: Netherlands residential VPN (same for 3 months)

GOOGLE ONE SUPPORT RESPONSE (Case 8-8789000041175):

First: “Contact Jio for refund”
:cross_mark: But Flow is GOOGLE service, not Jio’s
:cross_mark: My files stored on GOOGLE servers, not Jio’s
:cross_mark: Block caused by GOOGLE system changes, not Jio’s

Then: “Access from physically supported location”
:cross_mark: My location never changed - worked fine for 3 months
:cross_mark: Block happened after YOUR outage, not my location change
:cross_mark: This is not a solution - it’s abandoning users

Final: “Cannot manually override, bypass, or restore access”
:cross_mark: Cannot help retrieve MY data from YOUR servers
:cross_mark: Subscription still active and charging
:cross_mark: No alternative solution provided

THE CORE ISSUE:

This is NOT about policy or geo-restrictions.
This is about:

  1. SERVICE DISRUPTION caused by Google’s system incident (Sep 3)
  2. DATA ACCESS - I cannot retrieve my own work files
  3. PAYING CUSTOMER abandoned after Google’s technical changes
  4. ZERO help from support for their own service

QUESTIONS FOR GOOGLE / FLOW TEAM:

  1. Is Flow support for Jio promotion users officially discontinued?
  2. If geo-blocking was always required, why did it work for 3 months?
  3. How can users retrieve their data if support refuses to help?
  4. Will Google refund Jio promotion users blocked after Sep 3 changes?

IS ANYONE ELSE AFFECTED?

If you’re using Google AI Pro (especially Jio promotion) and lost Flow access after Sep 3:

  • Please comment with your experience
  • Share your case ID if you contacted support
  • Let’s document how many users are affected

@GoogleAI @GoogleFlow @FlowTeam

This needs technical review from Flow team, not standard support responses.
Paying users deserve better than “we cannot help with our own service.”

Case ID: 8-8789000041175

2

Hello @Ivan_Diskein ,
This community dedicatedly supports the Gemini API and Google AI Studio.If you have issues with Google Flow, please visit the Google Flow App, click on the three dots in the menu, and select Feedback to report your issue.