Default Gemini Project suspended (quota 0) — appeal acknowledged 7 days ago, no decision, no working escalation path

Gemini API
1

Hello,

I am posting here because the appeal process appears to have stalled and I have no other channel available.

Situation

  • Project: “Default Gemini Project”, id gen-lang-client-03915963.., project number 9510224226.., quota location europe-west1.
  • Every Gemini API call returns HTTP 429 RESOURCE_EXHAUSTED, quota_limit_value: 0. Even GET /v1beta/models, which consumes no quota, fails. So this is not rate limiting — the project is restricted.
  • Billing is active and funded (prepaid, paid tier). The credit sits unused.
  • The console shows the standard notice: resources locked for use of the Gemini API in violation of the Additional Terms / Prohibited Use Policy. No specific request, model or timestamp is named.

Appeal timeline

  • 15 September 2026: appeal submitted through the console form. Confirmation email “Appeal Received”, Ticket Reference ID G7B3IGWGOCUWTNCF6REDS7RSIY, stating a reply “in most cases within two business days”.
  • 17 September 2026: follow-up sent by email — but the only address given is a -noreply@ one, so I assume nobody read it.
  • 22 September 2026: still quota 0. Five business days have passed, more than double the stated two. No decision, and the appeal page in the console shows no status at all — I cannot tell whether the case is open, queued or already closed.
  • Support cases cannot be opened: the console states that with my current support level no cases can be created for this project.
  • Billing support is not reachable either: on the Billing Support page the “Request billing support” button does nothing at all — no assistant panel, no popup, no console error. So the one free human channel is also closed.

What the project was actually used for

I run a furniture and interior design business in Switzerland. The API was used to edit photographs of our customers’ own living rooms — for example showing an existing sofa in a different upholstery fabric, so the customer can see the material in their own room before ordering. A few dozen images over several months. No people were generated, no faces, no public distribution: each image was shown only to the single customer it was made for.

What I am asking

  1. If the restriction is a false positive, please restore the project.
  2. If it is not, please tell me which specific request or category triggered it, so I can stop doing it. The notice is generic and I genuinely cannot tell what I did wrong.
  3. If a moderator can check the status of ticket G7B3IGWGOCUWTNCF6REDS7RSIY and say whether it is still open, that alone would help.

I have deliberately not filed a second appeal, since I understand that puts the case back at the end of the queue. Happy to provide any detail privately.

Thank you.

2

Hello @damiano_rezzoli ,

Thanks for the detailed timeline. Since your appeal is already submitted through the Cloud Console, please don’t file a second one.
Could you share your project number and appeal reference ID with us via direct message so we can take a look?

3

Hello @Pooja_Kapse, thank you! My account is new and the forum does not let me start a private message (“you cannot send a personal message to that user”). Could you send me a DM first? I will reply there right away with the project number and the appeal reference ID.

4

Hello @damiano_rezzoli ,

DM’ed you for details.