# Critical: "An internal error has occurred" preventing use of Google Generative AI Studio

**URL:** <https://discuss.ai.google.dev/t/critical-an-internal-error-has-occurred-preventing-use-of-google-generative-ai-studio/109333>\
**Category:** Gemini API\
**Tags:** gemini-15, models, ai-studio, bug\
**Created:** [November 12, 2025, 6:03am UTC](https://discuss.ai.google.dev/t/critical-an-internal-error-has-occurred-preventing-use-of-google-generative-ai-studio/109333 "2025-11-12T06:03:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Nikita](https://d1dlmcr85iqnpo.cloudfront.net/user_avatar/discuss.ai.google.dev/nikita/32/71572_2.png) [@Nikita](https://discuss.ai.google.dev/u/Nikita)\
**Post date:** [November 12, 2025, 6:03am UTC](https://discuss.ai.google.dev/t/critical-an-internal-error-has-occurred-preventing-use-of-google-generative-ai-studio/109333/1 "2025-11-12T06:03:44Z")

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Hello Google AI Team, I am consistently encountering an “An internal error has occurred” message when trying to use the Google Generative AI tool. This issue has been persistent for a while now. The full error message displayed is: “An internal error has occurred. Please retry or report in [https://developers.generativeai.google/guide/troubleshooting](https://developers.generativeai.google/guide/troubleshooting)” I have already tried the following troubleshooting steps without success: 1. Retrying/refreshing the page multiple times. 2. Checking my internet connection (it is stable). 3. Restarting my browser/application. 4. Clearing browser cache and cookies. This error is occurring on my , Laptop using the Chrome browser. I have attached a screenshot of the error message for your reference. Could you please investigate this issue? Any guidance or resolution would be greatly appreciated.

 ![WhatsApp Image 2025-11-12 at 11.01.37_1a57e077](https://d3qe71uytubmmx.cloudfront.net/original/3X/7/a/7ac13d3f81d537e552710737b9e2eca21fe6152e.jpeg)

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**Author:** ![Pooja\_Kapse](https://d1dlmcr85iqnpo.cloudfront.net/user_avatar/discuss.ai.google.dev/pooja_kapse/32/24754_2.png) [@Pooja\_Kapse](https://discuss.ai.google.dev/u/Pooja_Kapse)\
**Post date:** [December 8, 2025, 1:39pm UTC](https://discuss.ai.google.dev/t/critical-an-internal-error-has-occurred-preventing-use-of-google-generative-ai-studio/109333/3 "2025-12-08T13:39:20Z")

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Hi @Nikita,  
Could you please confirm if you are still encountering this issue ?