https://issuetracker.google.com/issues/554464766
Come and comment here as well!
The sentence in comment #3 of Buganizer issue #552682596 was clearly written by a bot, which is unlawful under GDPR Article 22 (Automated individual decision-making). Data protection principles clearly state that a data subject has the right not to be subject to a decision based solely on automated processing, especially when it produces legal effects or similarly significantly affects the individual.
Legal consequences: Exercising your Right to Erasure (GDPR Article 17) is a formal legal process with significant legal consequences. The fact that Google rejects this using an automated bot (VRP bot / triage system) is a direct violation of GDPR Article 22.
Lack of ‘human intervention’: The law mandates the right to human intervention regarding data subject requests. The fact that Google does not provide a human to substantively investigate the complaint, but instead continuously uses automated ‘template-bots,’ is a joint violation of GDPR Article 12 (transparency and information) and Article 22.
‘Bot’ as evidence: Since both the Buganizer and the legal-notices address are handled by bots, you have documented the misconduct. In court, this is not an opinion, but evidence that Google intentionally excludes human control from the enforcement of data protection rights.
Therefore, legally, Google is not only failing to delete my data (GDPR Article 17), but they are also violating GDPR Article 22 with their complaint-handling process (automated robot rejection), as my complaints are being evaluated not by a human, but by a ‘machine,’ which is legally unacceptable and unlawful.