“Hello, my billing account is affected by the Tier synchronization bug. I have made 5 consecutive top-ups since 08/18 for a total of €150 (backed by Google Cloud history). The Tier 2 criteria are well met, but all my projects remain stuck at Tier 1 with unusable quotas. Please manually force the synchronization of my billing
Hi, Please check if you’ve made a prepayment on a post pay billing account. The billing account must reach the upgrade threshold irrespective of any prepay amount(s).
I have the same issue. We were on Tier 2 but now we are suddenly back on Tier 1. We already were far above the Tier 1 limit of 100 EUR/month for a couple of months.
Since the downgrade we cannot consume anything more. This month we already spent a few hundred EUR so far above Tier 1 constraints.
We depend on this account in production. Can you please upgrade our account back to Tier 2?
Hi @JDan, Sincere apologies for this issue. Please use this form to report sudden tier downgrades, our team will look into it: Gemini API Tier Downgrade Report Form