Dear Support Team,
I am writing to respectfully appeal the recent suspension of my account. I received a notification indicating that my account was restricted due to routing the API through unauthorized third-party applications.
I want to sincerely apologize for this violation. I was using an open-source utility (Antigravity Tools) to integrate the API with Claude Code for my development workflow. I was genuinely unaware that connecting the API to third-party client tools was against the Terms of Service. This was an unintentional mistake on my part; I have since uninstalled the tool and immediately revoked all third-party integrations.
I am an active user and recently subscribed to the annual Pro plan because I highly value and rely on your service for my daily work. I would be immensely grateful if you could grant me a second chance and restore my account access. I assure you that moving forward, I will strictly adhere to all usage guidelines and only access the API through official channels.
If an account restoration is unfortunately not possible under your policies, could you please advise me on the process to cancel my annual Pro subscription and request a pro-rated refund for the remaining unused months?
Thank you very much for your time, understanding, and assistance. I look forward to hearing from you.
Best regards,