Antigravity 2.14.0 stuck on Welcome: account ineligible with empty reason after verification

Google Antigravity
1

Hello Antigravity team,

I cannot get past the Welcome / Sign in screen in Antigravity 2.14.0 on Windows.

After selecting “Continue with Google” and completing the browser sign-in flow, Antigravity remains on the Welcome screen. No eligibility error or “Verify” button is shown.

Diagnostic findings

Local language-server responses show:

  • HasAuthToken: hasToken: true

  • GetAuthStatus: returns authResult.ineligible, with an empty reason and a verification URL. It does not return hasValidAuth: true.

  • Both calls complete with HTTP 200 and gRPC status 0.

The eligibility message is:

“Your current account is not eligible for Antigravity. Verify your account to continue.”

Account observations

  • I use a personal Google account with Google AI Pro.

  • The Google age-verification page for the same account says no age verification is required.

  • The Google Terms country/region version shown to me is Singapore.

  • These observations do not establish that Antigravity’s internal eligibility checks have passed.

  • The eligibility rejection persists after following the provided verification flow and trying to sign in again.

Troubleshooting already completed

  • Restarted Antigravity and its language server.

  • Backed up and rebuilt UI caches; the issue persisted.

  • Confirmed that the frontend can reach the local language server.

  • Google endpoints were reachable through my existing SOCKS5 proxy during testing.

No authentication or eligibility flags were modified.

Environment

  • Antigravity: 2.14.0

  • Windows

  • Last recorded check: September 18, 2026, approximately 10:27 (UTC+8)

Could you please help clarify:

  1. Which eligibility requirement is failing when ineligible.reason is empty?

  2. What additional verification or account action is required?

  3. How can I obtain a review through a private support channel if account-specific information is needed?

Separately, the app does not display the eligibility message or verification link, leaving me stuck on the Welcome screen without an explanation.

I have omitted account identifiers, tokens, and the full verification URL from this public post. I can provide additional sanitized diagnostics if needed.

Thank you.

2

Hi @liang_an_li ,

Thank you for reaching out and sharing the detailed diagnostics.

To resolve, could you please follow the below steps:

  1. Update to Antigravity 2.0 v2.15.1:

  2. Clear the Cached Token in Windows Credential Manager:

    • Completely close Antigravity 2.0.
    • Open Windows Credential Manager → Windows Credentials → Generic Credentials and remove any Antigravity or gemini:antigravity entries, then delete %APPDATA%\Antigravity\Session Storage so the app does not reload the previous ineligible token on startup.

  3. Verify Your Google Payments Profile & Sign in Without a Split Proxy:

    • Visit Google Payments Settings and ensure your active payment profile country matches Singapore (and close any older profiles pointing to an unsupported region).
    • Relaunch Antigravity 2.0 and complete the browser sign-in over a direct connection (or full system/TUN routing rather than a split SOCKS5 proxy) so your browser and the local language_server share the same region and IP.

  4. Private Account Review (If Needed):

Please let us know if you continue to face any issues after trying these steps.

3

Hi Antigravity Team / Admins,

I am experiencing the known entitlement sync issue where my active Google AI subscription is not recognized by Antigravity.

Account Email: w…@gmail.com
Current Status in Antigravity:

  • Plan: Antigravity Starter Quota
  • Notice: This account is ineligible for higher rate limits through a Google AI plan at this time.

Actual Subscription Status:

  • I have an active Google AI Pro subscription on this account (the web interface clearly shows the Pro badge and offers the option to upgrade to Ultra).
  • The account is a personal Gmail account (not a Workspace or family-managed account).
  • Age is verified (18+).

Troubleshooting Steps Already Taken:

  1. Completely revoked all OAuth permissions (Gemini and Gemini App Agent) under myaccount.google.com/connections.
  2. Signed out of the Antigravity desktop client.
  3. Restarted the client and performed a clean re-authorization through the browser.
  4. Tested the connection to ensure the location/network is properly recognized.

Despite these steps, the client is still falling back to the Starter Quota, indicating an entitlement/userTier desync on the backend.

Could you please help manually trigger an entitlement sync for my account UID? I have attached screenshots showing my web Pro status and the Antigravity account panel for verification.

Thank you very much for your help!