Hi Google AI Studio Team,
I am experiencing a critical, account-specific issue where I cannot use Google AI Studio at all on my primary account. No matter what model I select or what prompt I type, I am permanently blocked by internal errors or a message saying I’ve reached my daily limit. This is happening despite the fact that I have barely used the service.
[Error Message]
“Encountered retryable error from model provider: Agent execution terminated due to error.” followed by a “Daily limit reached” or internal error.
[Environment]
- Device: Mobile browser only (Fully completed on smartphone, no external IDEs/agents/extensions connected).
[Troubleshooting Steps Already Taken (Isolation):]
- Account Isolation: I tested with a different Google account on the exact same mobile device and network, and it works perfectly. This issue is strictly tied to my primary account.
- Network & Browser: Tested via Incognito mode, cleared browser caches, and switched between Wi-Fi and mobile data (4G/5G). The error persists.
- Project & API Reset: I accessed the Google Cloud Console, created a completely new project, and even disabled and re-enabled the “Generative Language API”. The error still occurs across all projects under this specific account.
It appears that my primary account’s internal quota status or user profile has become corrupted and falsely locked at “zero” on your backend server.
Could you please investigate my account status and manually refresh or reset my backend user quota?
Thank you.