Hello,
I am requesting a review and unlock of access to the Gemini API for the project listed below. The error appears consistently on a freshly created project under a Google Workspace domain, with no policy violation and no prior usage history.
Account context
- Workspace domain: cannabreedbrasil
- Account email: l...@cannabreedbrasil.com
- Project ID: gen-lang-client-0177600…
- Project display name: Cannabreed Whatsapp
- Region: Brazil
- Use case: lead qualification chatbot for our company’s WhatsApp Business channel (internal automation, low volume — under 1,000 requests/day)
Error details
Every request to the Generative Language API returns:
{
“error”: {
“code”: 403,
“message”: “Your project has been denied access. Please contact support.”,
“status”: “PERMISSION_DENIED”
}
}
- Model attempted: gemini-2.5-flash
- Endpoint: https://generativelanguage.googleapis.com/v1beta/models/gemini-2.5-flash:generateContent
- Authentication method: API key (x-goog-api-key header)
Troubleshooting already completed
- API key successfully created via Google AI Studio with the Workspace account above.
- Generative Language API is confirmed enabled in the project (status: “API enabled” in Google Cloud Console).
- API key has no restrictions configured (no HTTP referrer, no IP, no API restriction).
- Tested with a minimal curl/HTTP POST request — same error.
- Account is fully verified and in good standing; no policy violations on record.
- Project was created automatically by AI Studio upon key generation — never used previously, no prior calls or quota consumption.
Pattern observed in community reports
This error pattern has been reported by multiple users in this forum over the past weeks, predominantly affecting projects created under Google Workspace domains. Several reporters have confirmed that the exact same setup works when the key is created from a non-Workspace personal Gmail account.
Request
I would like to request:
- Review of project gen-lang-client-0177600078 and unblocking of Gemini API access, so the key created under the corporate Workspace account can be used in production.
- If the block is the result of an automated risk classifier and was triggered in error, confirmation of that and reinstatement of access.
- Any additional information you may need from me to expedite the review.
I am happy to provide any further context required.
Thank you in advance for your time.
Best regards,
Pedro Lyra
Cannabreed Brasil